At My Colour Shop, we are committed to ensuring a smooth and timely delivery experience for all our customers. Below are the details of our shipping policy:
1. Order Processing Time
- Orders are processed within 1-3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Methods and Delivery Times
- We offer the following shipping options:
- Standard Shipping: Delivery within 5-7 business days.
- Express Shipping: Delivery within 2-3 business days.
- Delivery times are estimates and may vary depending on your location and external factors beyond our control (e.g., weather conditions, customs delays).
3. Shipping Charges
- Shipping fees are calculated at checkout based on the shipping method selected and the destination of the order.
- Free shipping is available for orders over [insert amount, e.g., $100].
4. Tracking Your Order
- Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your package.
- You can also log in to your My Colour Shop account to view your order status and tracking information.
5. International Shipping
- We currently ship to select international locations. Delivery times for international orders may vary based on customs procedures and local postal services.
- Customs duties, taxes, and import fees for international shipments are the responsibility of the customer.
6. Delivery Issues
- If your package is delayed, lost, or arrives damaged, please contact our customer support at [customer support email/phone number]. We will work with you to resolve the issue.
- If a package is returned to us due to incorrect or incomplete address information provided by the customer, the customer will be responsible for any additional shipping fees.
7. Address Changes
- If you need to change your shipping address after placing an order, please contact us as soon as possible. Address changes can only be accommodated if the order has not yet been processed for shipment.
8. Order Cancellations
- Orders can be canceled within 24 hours of placement without any charge. Once an order has been processed for shipment, cancellations are not possible.
9. Delivery Confirmation
- All deliveries will require a signature upon receipt to ensure your package arrives safely.
10. Contact Us
- For any shipping-related inquiries, please reach out to our customer support team at [customer support email/phone number].