At My Colour Shop, we strive to ensure our customers are completely satisfied with their purchases. If you are not entirely happy with your order, we offer a straightforward refund and return policy as outlined below:
1. Eligibility for Returns
- Items must be returned within 30 days from the date of purchase.
- The item must be unused, unworn, unwashed, and in its original condition with all tags and packaging intact.
- Certain items such as inner wear (banions, underwears, bras, and panties) may not be eligible for return due to hygiene reasons, except in cases of manufacturing defects.
2. Non-Returnable Items
- Customized or personalized items.
- Clearance or final sale items.
- Accessories such as wallets and belts unless faulty or damaged upon delivery.
3. Refund Process
- Refunds will be processed once the returned item has been inspected and approved.
- Refunds will be issued to the original payment method within 7-10 business days of receiving the return.
- If payment was made via cash on delivery, store credit or a bank transfer refund option will be available.
4. Exchange Policy
- Exchanges for different sizes or colors are subject to availability.
- Requests for exchanges must be made within 30 days of the purchase date.
5. Return Shipping
- Customers are responsible for the return shipping costs unless the item received was incorrect or defective.
- If My Colour Shop is at fault (e.g., wrong item sent, defective item), we will cover the return shipping charges.
6. How to Initiate a Return or Refund
- Contact our customer support team at [customer support email/phone number] with your order number and details about the product.
- Our team will provide you with further instructions on how to proceed.
7. Damaged or Defective Items
- If you receive an item that is damaged or defective, please notify us within 48 hours of receiving the order to be eligible for a return or exchange.
- Photographic evidence of the damage or defect must be provided.
8. Additional Information
- Returned items not meeting the criteria outlined above may not be eligible for a refund or exchange.
- We reserve the right to refuse a refund or exchange if the item is not returned in its original condition.